FAQ
Who operates Orivielle?
Orivielle is owned and operated by Shijiazhuang Shaomeng Information Technology Co., Ltd.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
How long does delivery take?
Estimated delivery generally takes 10–15 business days after dispatch.
Delivery time may vary depending on the destination, customs processing, carrier operations, public holidays, weather, and other logistics conditions.
How much does shipping cost?
We offer free standard shipping on orders of $40 or more.
For orders below $40, any applicable shipping fee will be displayed during checkout before payment.
Where are orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability and the delivery destination.
How can I track my order?
Once an order has shipped, tracking information will normally be sent to the email address provided at checkout.
Please allow some time for the carrier to update the tracking status.
What should I do if tracking has not updated?
If tracking has not changed for an extended period or the package appears to be lost, contact us at service@orivielle.com with your order number.
Can I change or cancel my order?
Contact us as soon as possible.
If an order has already entered fulfillment or has been shipped, changes or cancellation may no longer be possible.
How do I request a return?
Contact service@orivielle.com before sending any item back.
Please provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
Where should I send a return?
Do not send returns directly to our business registration address unless our customer service team specifically instructs you to do so.
After a return request is approved, we will provide the appropriate return warehouse address and return instructions.
When will I receive my refund?
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to post the refund.