Terms of Purchase
Terms of Purchase
These Terms of Purchase apply to purchases made through the Orivielle website.
Shijiazhuang Shaomeng Information Technology Co., Ltd., doing business as Orivielle, operates this website and is responsible for purchases made through it.
Placing an Order
Customers can place an order by selecting a product, adding it to the shopping cart, and completing checkout.
Before confirming an order, customers should verify:
- Product
- Quantity
- Price
- Shipping address
- Contact information
- Payment information
Order Confirmation
After an order is submitted, an order confirmation may be sent to the email address provided during checkout.
An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.
Order Acceptance
Orders may be reviewed before fulfillment.
We reserve the right to decline or cancel an order for legitimate reasons including:
- Payment failure
- Inventory shortages
- Incorrect pricing
- Suspected unauthorized transactions
- Incorrect customer information
- Website or technical errors
Pricing
The price shown during checkout is the price applicable to the transaction unless there is an obvious technical or pricing error.
Payment
Payment must be successfully authorized before the order is fulfilled.
Available payment methods are displayed during checkout.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Shipping and Delivery
Estimated delivery generally takes 10–15 business days after dispatch.
Shipping conditions are explained in our Shipping Policy.
Shipping Fees
Free standard shipping is available on orders of $40 or more.
For orders below $40, applicable shipping fees will be displayed at checkout.
Order Changes and Cancellations
If you wish to change or cancel an order, contact us as soon as possible.
Once fulfillment or shipment has begun, changes or cancellation may no longer be possible.
Returns
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
Incorrect, Damaged or Defective Products
If the product received is damaged, defective, incorrect, or materially different from its description, contact us at:
We will review the issue and provide an appropriate solution without requiring the customer to bear costs caused by our error.
Business Information
Brand: Orivielle
Legal Company Name: Shijiazhuang Shaomeng Information Technology Co., Ltd.
Address: No. 140, Xinfeng Road, Litai Village, Koutou Town, Xingtang County, Shijiazhuang City, Hebei Province, China
Email: service@orivielle.com
Phone:+86‑25‑86727806