Refund Policy
Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return Eligibility
To qualify for a standard return, an item should generally:
- Be unused
- Be unworn, where applicable
- Remain in its original condition
- Include the original packaging
- Include supplied accessories or components
Products damaged through misuse or returned incomplete may not qualify for a full refund.
How to Request a Return
Before returning an item, contact:
Please provide:
- Your order number
- The item you wish to return
- Reason for the return
- Relevant photos or videos, where applicable
Return Address
Please do not send returns to our business registration address unless specifically instructed by our customer service team.
Once a return request is approved, we will provide the appropriate return warehouse address and return instructions.
Preference-Based Returns
For returns caused by a change of mind, incorrect customer selection, or other preference-based reasons, the customer is responsible for return shipping costs.
Damaged, Defective or Incorrect Items
If an item arrives:
- Damaged
- Defective
- Incorrect
- Materially different from the product description
please contact us with supporting photographs or videos.
Where the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Refund Processing
After an approved return has been received and inspected, the refund will be issued to the original payment method within 5–10 business days.
Your financial institution may require additional processing time before the refund appears.
Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Orders that have already entered fulfillment or shipment may no longer be eligible for cancellation.
Contact
Company: Shijiazhuang Shaomeng Information Technology Co., Ltd.
Email: service@orivielle.com
Phone: +86‑25‑86727806