Terms of Service

Terms of Service

These Terms of Service govern access to and use of the Orivielle website and related services.

Orivielle is owned and operated by Shijiazhuang Shaomeng Information Technology Co., Ltd.

By using this website or placing an order, you agree to these Terms.

Website Use

The website may only be used for lawful purposes.

Users must not:

  • Interfere with website operation
  • Attempt unauthorized access
  • Misuse website content
  • Submit fraudulent transactions
  • Use the website in violation of applicable law

Product Information

We make reasonable efforts to present product descriptions, specifications, images, and pricing accurately.

Minor differences may occur due to screen settings, photography, production batches, or manufacturing variations.

Prices and Promotions

Product prices are displayed on the website and may change from time to time.

Promotional offers and discounts may be subject to separate terms, availability, and promotional periods.

Orders

Submitting an order does not automatically guarantee final acceptance.

We may reject or cancel an order in circumstances including:

  • Payment authorization failure
  • Product unavailability
  • Incorrect pricing
  • Incorrect customer information
  • Suspected fraud
  • Website or system errors

If an order is cancelled after payment has been successfully collected, the applicable refund will be returned through the original payment method.

Payment

Customers are responsible for providing accurate payment and billing information.

Transactions may be processed or reviewed by third-party payment providers.

Shipping

Shipping is governed by our Shipping Policy.

Orders are generally processed within 1–3 business days, with estimated delivery of 10–15 business days after dispatch.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item is received and inspected.

Intellectual Property

Website text, graphics, branding, images, layouts, and other content may not be copied, reproduced, or commercially used without authorization.

Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, or consequential losses arising from use of the website or services.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection law.

Changes to These Terms

We may update these Terms when necessary.

The latest version will be published on the website.

Business Information

Brand: Orivielle
Legal Company Name: Shijiazhuang Shaomeng Information Technology Co., Ltd.
Address: No. 140, Xinfeng Road, Litai Village, Koutou Town, Xingtang County, Shijiazhuang City, Hebei Province, China
Email: service@orivielle.com
Phone:+86‑25‑86727806