Shipping Policy
Shipping Policy
Orivielle processes and ships orders after successful payment confirmation.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Time
Estimated delivery time is generally 10–15 business days after dispatch.
Actual delivery times may vary depending on the destination and logistics conditions.
Shipping Fees
We offer free standard shipping on orders of $40 or more.
For orders below $40, the applicable shipping cost will be displayed during checkout before payment is completed.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability and the delivery destination.
The fulfillment location may therefore differ from our registered business address.
Tracking Information
Once your order has shipped, a shipping confirmation email with tracking information will normally be sent to the email address used during checkout.
Carrier tracking systems may require additional time before the first update becomes visible.
Delivery Delays
Delivery may occasionally be affected by:
- Customs clearance
- Carrier delays
- Public holidays
- Severe weather
- Transportation interruptions
- High shipping volumes
- Incorrect or incomplete shipping information
Delayed or Lost Packages
If your tracking information has not been updated for an extended period, or if the package appears to be lost, please contact:
Include your order number and shipping details so that our team can investigate the issue.
Incorrect Shipping Address
Customers are responsible for entering accurate shipping information during checkout.
If you notice an error, contact us immediately. We will attempt to update the address if the order has not yet been fulfilled or shipped.
Shipping Contact
Company: Shijiazhuang Shaomeng Information Technology Co., Ltd.
Email: service@orivielle.com
Phone: +86‑25‑86727806